Hybrid Server ERR-9001 - missing snapshots and disk space issue Follow

Problem Description:

In a Hybrid server environment, we are getting ERR-9001:

Screen_Shot_2019-12-29_at_14.38.19.png

We have checked the certificate on our browser as well and everything seems to be configured correctly. 

 

Environment:

Hybrid: all versions   

Resolution:

  • Make sure you have enough free disk space, and that the 
    maxUsedStoragePercentage
    Threshold causes not newer events expected to be available to be removed.

         More information can be found here:

         https://doc.overops.com/docs/storage-server-cleanup-task-to-free-up-space   

 

Cause:

In this scenario, the maxUsedStoragePercentage threshold was met, and therefore new snapshots were deleted in order to make free disk space which amounted to a total of x days worth of snapshots. 

This eventually caused even newer events to be deleted, and only a limited number of snapshots remained.

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