I am limited to one JIRA Project when creating JIRA cases Follow

Problem Description:

When creating a manual JIRA case from the Dashboard, the UI presents you with only one JIRA Project although there are several projects you need access to.

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Environment:

SaaS: all versions
Hybrid: all versions
On-Premise: all versions

 

Resolution:

1. As Administrator:

In the Classic OverOps Dashboard go to your Profile --> Jira

Validate that in the Jira integration the projects is not incorrectly limited to a subset of the required Jira projects.

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2. Validate with your JIRA Administrator that the User profile you are using to access JIRA has access to your JIRA Projects.

 

 

 

 

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