When creating a manual JIRA case from the Dashboard, the UI presents you with only one JIRA Project although there are several projects you need access to.
SaaS: all versions
Hybrid: all versions
On-Premise: all versions
1. As Administrator:
In the Classic OverOps Dashboard go to your Profile --> Jira
Validate that in the Jira integration the projects is not incorrectly limited to a subset of the required Jira projects.
2. Validate with your JIRA Administrator that the User profile you are using to access JIRA has access to your JIRA Projects.