Where do I find the OverOps logs Follow

Question

Where do I find the OverOps logs?

 

Answer

Agent Logs

There are two (2) different type of logs in three (3) different locations
On the machine which uses the agent (JVM), and from the Collector.

For troubleshooting purposes we need all the logs from the Agent AND the Collector machine.

On Agent Machine:

The Agent startup logs can be found on the Agent machine in the <TAKIPI_HOME>/log/agents directory. This log is created when the agent starts but once connectivity is established to the collector the log is forwarded to the collector! So it typically only contains the first couple seconds.

Example: 

<TAKIPI_HOME>/log/agents/bugtale_agent.startup.<PID>.log

On Collector Machine:

On the Collector you find two types of logs.
The Agent logs --> <TAKIPI_HOME>/log/agents
The Collector Logs --> <TAKIPI_HOME>/log

For troubleshooting purposes, we need both. The easiest way is to zip/tar the whole log directory.

Example:

Collector log

<TAKIPI_HOME>/log/bugtale_service.log

Agent log

<TAKIPI_HOME>/log/agents/bugtale_agent.<PID>-<TOKEN>.log

 

Collector Logs

The Collector Logs can be found on the machine which runs the collector.

It also contains the agent logs 
The Agent logs --> <TAKIPI_HOME>/log/agents
The Collector Logs --> <TAKIPI_HOME>/log

For troubleshooting purposes, we need both. The easiest way is to zip/tar the whole log directory.

 

 


 

Analytics Server

The logs for the Analytics Server can be found 

<TAKIPI_SERVER_HOME>/log

The catalina.log file can be found

<TAKIPI_SERVER_HOME>/log/tomcat/tomcat/catalina.log

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