Whoops, event not found ...

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Relevant Version

All versions

 

Issue

While clicking on any link to a snapshot I am receiving the following error:

404_Whoops_not_found.png

 

Resolution

Typically is not recoverable due to the possible causes. See blow.

 

Cause

Typically applies to Hybrid or On-Premise customers only.

Possible reasons are:

  • Cleanup script on the storage server cleaned-up an old snapshot and is no longer available.
  • Storage Server ran out of space and the snapshot could not be saved
  • Collector ran out of space and snapshot could not be matured.

 

If you validated the above and these do not apply, please submit a Ticket on our Support Portal to help you look into this issue.

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