Whoops, event not found ...

Relevant Version

All versions

Issue

While clicking on any link to a snapshot I am receiving the following error:

Resolution

Typically is not recoverable due to the possible causes. See blow.

Cause

Typically applies to Hybrid or On-Premise customers only.

Possible reasons are:

• Cleanup script on the storage server cleaned-up an old snapshot and is no longer available.
• Storage Server ran out of space and the snapshot could not be saved
• Collector ran out of space and snapshot could not be matured.

If you validated the above and these do not apply, please submit a Ticket on our Support Portal to help you look into this issue.