Relevant Version
All versions
Issue
You receive the following error message:
Resolution
This error message can be caused by several issues:
- The logging framework you are using is not supported by Overops. Please validate the supported logging frameworks in our Compatibility Matrix
- No messages were on the thread
- Disk space issues
- Memory limitations caused the log entry to get garbage collected
- You are using a NullAppender
<appender name="???" class="org.apache.log4j.varia.NullAppender">A NullAppender merely exists, it never outputs a message to any device.
If none of the issues above resolve your problem, please log a ticket with our support team.
Internal Note not visible to customers !
With Version 4.15.3 a new object is available in the Dev Tools.
Both Agent and Collector have to be on this version or newer.
Use TAKIPI_APP.currentTale.cerebroData.absenceReason to find out more details why the logs are not shown / available!
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