Here are some tips for how to troubleshoot certain installation issues.
These are the statuses you may see in the OverOps application:
|The installation completed successfully, the Collector is attached and monitoring the application(s).|
You need to install the Collector or you need to verify that the Collector is connecting to the backend.
|You still need to install both the Collector and the Micro-Agent.|
|The Collector is running but there's no Micro-Agent connected to it.|
If you get a message during the installation process that no OverOps Micro-Agents could be found, this may indicate that the application(s) attached to the Micro-Agents aren’t running. Verify that the applications are running (or restart them) and then check this step again.
installation instructions guide you through the installation process from start to finish, including attaching OverOps to the application. If the setup was incomplete or unsuccessful, an 'OverOps is not active' message is displayed. The different message types with possible solutions are described below.
OverOps is not active - No communication
This message indicates that the OverOps service installed on your machine/server was unable to communicate with the OverOps backend. To solve the problem, troubleshoot as follows:
- Verify that OverOps is installed on the same machine as the machine you wish to monitor and that the Takipi folder can also be found on that machine:
Linux /opt/takipi Windows C:\Takipi macOS /Library/Takipi
If you cannot find the Takipi folder, re-install OverOps.
- If OverOps is installed, verify that the service called Takipi service or Takipi (depending whether you installed Java or .NET) is running on your machine. The service must run continuously, communicating with the OverOps backend.
Linux From a terminal, run: ps -ef | grep -v grep | grep takipi-service and find the Process ID. If the Takipi service is not running, start it by running either sudo service takipi start -OR- sudo start takipi Windows From the services screen, verify that a service called Takipi-service or Takipi is running. If that service is not running, right-click and select Start. macOS From a terminal, run: ps -ef | grep -v grep | grep takipi-service and find the Process ID. If the Takipi service is not running, start it by running sudo launchctl load /Library/LaunchDaemons/com.takipi.service.plist
- If OverOps was installed and the service is running on the server, check the Internet connection. The service requires a constant connection to function properly.
- Verify that the proxy server/VPN is not blocking OverOps. OverOps communicates via port 443 (Standard HTTPS). If you're working via a proxy server or a local/company firewall, verify that:
Note: Adding these servers to the proxy requires restarting the Collector.If these settings seem to be correct, but you still see the same message while testing the connection, use the live chat or email us at: firstname.lastname@example.org.
The installation key can be retrieved through one of the following methods:
- Search your Inbox for email@example.com.
- When you install OverOps on a machine, the key is stored in the secret.key file located in
Linux /opt/takipi/installation.key Windows C:\Takipi\work\secret.key macOS /Library/Takipi/work/secret.key
In addition, you can generate a new key, however, data collected and encrypted using the previous key will no longer be available. Click here to learn more.