Managing Alerts

Contents

Defining Alerts

Managing Alerts

Receiving Alerts

Cancelling Daily/Weekly Highlights

Related Articles

 

Introduction

The Dashboard provides a simple way to create alerts and integrate them into your workflow. OverOps sends alerts whenever new events occur or when an event exceeds the configured threshold in any of the Views (default or custom).

 

Defining Alerts

To manage Alerts:

  1. From the Views pane, hover over the relevant View and click .
  2. Select Add Alerts.
    The Alert Settings dialog box opens.
     
    Alert Settings Dialog Box

  3. Set the conditions upon which to be alerted: 
      - New events introduced to the View
      - Thresholds exceeded
  4. Choose the alert channel - email, Slack, Hipchat, PagerDuty, Jira, ServiceNow or Webhook - and set limitations as required.
    For example, if you define a View for NullPointerExceptions, set an alert to know exactly whenever a new NullPointerException is detected anywhere into your environment by turning on new error

The  icon beside the View name indicates that an alert is configured for that View.

 

Managing Alerts

To define personal email alerts:

  1. From the Dashboard, click Settings and select Alerts.
    The Alert Setting dialog box opens. 

    My Emails tab
  2. From My Emails tab, set the email highlight limits and click Save Changes.

To view/set alert integrations:

Note: Only account admins are authorized to modify integrations.

  1. From Settings, select Alerts.
  2. From the Key Settings tab, select the desired integration.
    The Key Settings tab displays the default integration settings for Email, Slack channel, Hipchat room, Jira instance, PagerDuty services ServiceNow and Webhook.


    Key Settings tab

    While email can be configured per user, the default Slack, Hipchat, Jira and PagerDuty integrations can only be setup by an admin or an owner, as they are shared by all users accessing the installation. Default settings are optional, users can setup customized alerts for each View.

 Receiving Alerts

New error alerts are sent when an error matches the View for which it was is defined. The alert includes the installation, application and server in which the error was detected. It also includes the error location, and the full stack trace. Click View Event to open its Automated Root Cause page and explore further.


New Error Alert in Slack


Threshold alerts are triggered when the number of occurrences in the View for which the alert was defined exceeds the threshold in a rolling hour window. The alert includes the View for which it was defined (e.g. "Log errors in App1"), the time window and number of occurrences. It also includes the last five events leading to the alert. Click View Errors to open the View in the dashboard in the exact timeframe in which the threshold was exceeded.


Threshold Alert in Slack

Email digests are sent aggregating new error alerts into an email when the number of alerts exceeds the target window frame.

To set email alerts:

  1. From Settings, select Alerts
  2. From the Alert Settings dialog box, select Default Settings and set recipients.

Or

  1. From the Views pane, hover over the relevant View and click 
  2. Select Add/Edit Alert.
  3. From Alert Settings, choose the Email channel and set recipients.
  4. Select recipients by check the relevant checkboxes. 
  5. When finished click Save & Finish.

To configure email limitations:

  1. From Settings, select Alerts
  2. From the Alert Settings dialog box, click the Default Settings tab and select Email.
  3. Click Configure email limits and set limitations as required.

    Managing Email Digest
  4. When finished click Save Changes.

OverOps sends the email digest to the set email addresses, when configured threshold is reached.

Daily Email Digest

 

Set or Cancel Daily/Weekly Highlights

By default, OverOps sends daily emails with an overview of the errors and exceptions that have occurred in your applications. An email is sent for each monitored environment. Cancelling emails from certain Views can reduce the noise from OverOps, and make alerts more meaningful. If daily emails are too frequent, you can switch to weekly highlights. 

To subscribe to/unsubscribe from daily/weekly emails:
  1. From Settings, select Alerts
  2. From the Alert Settings dialog box, select Default Settings and click Configure email limits.

  3. Check the required Send Daily/Weekly Highlights checkbox and click Save Changes.
Repeat for each environment separately (toggle between environments from the top-left menu).
 
To cancel all alerts to your email for an environment:
  1. From Alert Settings, in the My Emails tab, turn off Send email alerts for <USER_EMAIL>

  2. When prompted to confirm, click Yes.
  3. Click Save Changes.
 
 

Related Articles

Sorting and Filtering Exceptions

Integrations

 

Have more questions? Submit a request